Subjects - Internet and Businesses Online

Whenever you have a technical question that needs answering, you want that answer as fast as possible, right? In the instantaneous world of the internet, patience has become a rare commodity, and the time you spend unable to send or receive email or waiting for your website to come back online can mean lost revenue. If you want to get a timely response

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

from your support technician, there are things you can do as a customer to speed up the process:

Define the problem as accurately as possible

The more detail you can provide, the more quickly the technician can identify the source of the problem and correct it. Try to determine the following information if possible:
- What

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

were you doing when the error occurred?

What program were you operating that produced the error?

Note the version of the program and the operating system that you are running on your computer.

If there is a specific error message, what does it say? Be prepared to give this information to the technician by phone, email or fax.

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

What are the steps you take to reproduce the error?

What time did you first notice the error?

Did the error occur only once, consistently over a period of time, or only when you do a certain thing?

Can you reproduce the error on a separate computer?

Know the priority status of your request

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

Support technicians get many requests during the course of the day, often at the same time, with varying levels of urgency, and these requests take time to resolve. If a request cannot be resolved immediately, then it will be assigned an appropriate priority level based on the type of problem to be resolved as soon as possible.

Outa

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ges - Always top priority. If your website or email is down, any good technician should drop all other projects until this is resolved.

Breakages - If a critical part of your website becomes inoperable due to a server error, such as a database for a shopping cart, this should always be addressed with high priority.

Tim

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

e Sensitive Operations - If you need something to be done within a certain time frame, such as enabling or disabling a feature of your account, then you should make this clear to the technician. The operation should be performed within the prescribed time frame as long as a higher priority issue does not arise.

Ongoing Problems - I

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

f a particular problem continues to occur for an extended period of time, its priority should be raised as necessary the longer the problem goes on.

Non-Critical Operations - If your request does not adversely affect the function of your services or contain a time-sensitive element, it will receive the lowest priority, but

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

it still should be handled as soon as reasonably possible.

Allow an appropriate response time

As stated previously, most technicians have more than one problem to handle at once, so once you have an idea of the priority level of your request, allow a reasonable amount of time for it to be resolved. Server errors should

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

be resolved within hours to same day, depending on the circumstances. Lower priority items which can be quickly resolved should usually be handled by the next day. If a request will require several hours of work to resolve, expect it to take longer. A technician's job is to be constantly interrupted all day, so such requests will usually be saved until

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

time permits or passed off to another available person to be completed. Understand that any completion time estimate given to you is assuming the absence of any higher priority requests intervening in the process.

Most types of technical support requests should be answered with an acknowledgement of completion. If you do not receive one or are unabl

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

e to determine on your own that your issue has been resolved within a reasonable amount of time, then you should contact the technician again to inquire about the status of your request.

Be a pest if you have to, but be courteous

If your request is taking an unreasonable amount of time to be resolved, then there is some truth to the

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

old adage that "the squeaky wheel gets the grease." If the technician can give you a reasonable explanation for the extended time frame, such as resolving a higher priority issue, then try to give them an appropriate extension to resolve your request. If the explanation for the delay is unsatisfactory and the problem continues to go unresolved, you ma

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

y need to ask for the assistance of another technician. You should be assertive because you are paying for your services, but do not be abusive. Technicians are human beings too, and not all of them are going to respond well to your unpleasant remarks. If the situation becomes bad enough that you truly believe your anger is warranted, ask to speak with

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

somebody else, describe the unsatisfactory response you received, and request that your issue be handled with the highest priority possible. If this doesn't work, then it's time to consider switching service providers.

Know the technician's responsibilities

A support technician at a hosting company is not necessarily responsible fo

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

r every possible problem you can have on the internet. He is only responsible for resolving problems with the services that his company provides to you. If the company only provides web hosting and domain registration services, then they cannot be held responsible for problems caused by website design flaws, internet connection service outages, email a

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ddresses obtained through other providers, or office network problems. Most good technicians are willing to give you a limited amount of assistance with these types of problems anyway, but it should not be expected of them and you should know who else to call if the technician determines that the problem is not within his realm of control.

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

Don't be a hypochondriac

You should learn to help yourself whenever possible, because it's almost always faster than asking somebody else for help. If you are constantly asking for the same password or asking the technician to perform the same task over and over again when you can learn to do it yourself, you are wasting the technician's time a

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

nd preventing other people from being helped quickly and efficiently. Learn from your mistakes and try not to repeat them. If you are always making the same mistakes and asking somebody else to fix them, you will quickly find yourself at the bottom of anybody's priority list. If the technician explains to you how to do something, make sure that the pro

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

cedure is recorded and stored where you can find it again. It's worth your extra time and his to do this if it saves you both time later on a repetitive task.

Although every case is unique, we believe that by following these guidelines you will consistently receive faster and friendlier assistance on most of your technical support requests

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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