Leadership and the Harry Potter Syndrome

Most companies use the Harry Potter Syndrome for leadership development. This methodology creates undue stresses on the organization leading to losses in productivity, employee loyalty and bottom line results.

Outstanding Examples of Quality Guest Service For Restaurant Managers

Here, I'd like to offer a more personal piece. We're going to learn about how to give quality guest service by examining customers-eye views of outstanding examples. these are various incidents encountered in all varieties of establishments, from both sides of the counter, over the years. they're incidents that stick in the mind.

Bring Out the Positive - The Power of Employee Recognition

Spontaneous and informal employee recognition when carried out by immediate supervisors is the best way to recognise good employee behaviour. The rewards need not necessarily always financial. You can reward employees through a number of inexpensive non-financial rewards.

Do You Want to Stop Being A Workaholic?

There is a need to have balance in your life for good physical, mental, and emotional health. You can get caught up in what you are doing and not even realize you are neglecting important arts of your life. If work becomes an addiction, life tips out of balance. Discover if you are a true workaholic and strategies that can help you balance the different areas of your life.

People Is People And Parts Is Parts

Some companies treat their employees like interchangeable parts. Other companies treat their people like people. Which is more profitable? Which are you?

Effective Meetings Increase Productivity and Teamwork

When negativity, drama, and office politics get you down, the solution might be regular meetings. Most managers don't know how to engage their staff and develop the problem-solving skills of their staff. The weekly meeting if facilitated correctly can raise your people and performance to the next level.

Employee Retention: When Is Your Next Key Employee Going To Leave And What Are you Doing About It?

When a key performer decides to leave, it shouldn't be a surprise to you. Here's How To Stop The Surprises: Use this simple Employee Retention Risk Analysis process to prompt your managers to regularly assess the 'retention risk' of key performers, and report back to you regularly.

Five Elements of Effective Implementation of Organizational Change

Implementing change within an organization takes deliberate planing and execution. This article discusses five steps a manager can take to ensure his or her change policy meets with wide acceptance within the organization.

How To Write Meaningful Mission Statements

While a mission statement is an important part of your overall business plan, its primary purpose is to inform consumers and capital investors of who you are, what you do, and why you do it. Additionally, the mission statement provides direction to your marketing campaign and sets the tone of your corporate culture. This article contains samples and analysis of several mission statements.

Most Feared Words In Business - A Manager's Self Talk

What follows is a conversation - one that happens all too often in business. The status quo, how managers have been trained, what got them to where they are, and business realities all play a part in this conversation. Listen to our fictitious, but all too real manager as he has this ongoing talk with himself.

Internet Surfing in the Workplace

When considering the computer resources available in today's workplace, management has a daunting task ahead of them. They have to determine the best method to protect one of their most valuable resources... the ability to communicate via their network. Whether they are sending an email or updating the companies website, more and more organizations are relying heavily on it's companies infrastructure. Writing clear company policies and choosing the right monitoring software is a step in the right direction to ensuring the line of communication remain open.

Attending A Training Course? Here Are Seven Things You Shouldn't Do

For a training course to be effective you need a good trainer. But that's not the end of the story. As someone attending the course, you also have a key part to play in its success. If you want to get the most out of the experience, here are seven things you should avoid doing.

Help With Your First Invention - Separating Idea From Invention

Very often people use the words idea and invention too loosely, never thinking about the precise meaning of these two words. Maybe in casual conversation this practice will suffice; however when one is talking in legal terms, these words have different meaning and one should clearly separate them.

Role Of Metrics In Decision Making And Management

Information is power. In most cases, information is made up of building blocks of numbers. These numbers, when arranged in a meaningful way, tell a story and that is the information that is useful to businesses as well as individuals. The numbers and the ratios that are used to construct meaningful information is commonly referred to as Metrics. This note is a brief introduction to the role numbers and metrics have come to play in every day life.